Delivery & Return

Our team ensures that you receive our products in their best condition and on your guaranteed shipping date. Please check your package as soon as you receive it, and notify us promptly of any issues or damages so we can resolve the issue as soon as we can.

Any item returns will be subject to approval. We should receive the item/s within 30 days after the approval. Returnable items must be resellable in original packaging, and there should be no signs of use. We request that you use a carrier with tracking and signature confirmation to prevent any lost goods.

HOW LONG DOES IT TAKE TO SHIP MY ORDER?

for U.S. Warehouse Shipments

Express Shipping will be shipped within two business days, typical transit time is 2 - 5 business days.

for International Shipments(ship from China)

Orders will be shipped within 2 business days during normal business hours. Normal business hours do not include weekends, holidays, and shipping carrier holidays. International orders require up to 7 processing days before shipping. However, during peak season, we may require a few extra days for processing and shipping your order. You should receive an email order notification with a tracking number to track your shipment. For all other orders (Free shipping, Express shipping, etc.) please refer to the dates shown on the shipping estimator upon checkout.

• United States(Except Hawaii, Alaska, Puerto Rico, and Guam). Order Via Free Shipping(about 8-20 Business Days), Shipment detail please check the cart as follow.

• Singapore, Japan, Germany, Italy, France, Switzerland, Spain, Australia, Canada, New Zealand, United Kingdom, Hong Kong SAR, Israel, Russia, Taiwan, Thailand, Korea, Malaysia, Poland, Netherlands, and Portugal. Order Value Over $49 Via Free Shipping (About 14-24 Business Days). For shipment detail please check the cart as follow.

• Saudi Arabia, Philippines, United Arab Emirates, Denmark, Greece, Latvia, Norway, Czech Republic, Slovakia, Slovenia, Belgium, Ireland, Estonia, Sweden, Belarus, Lithuania, Finland, Brazil, Chile, and United States(Only Hawaii, Alaska, Puerto Rico, and Guam). These Places All Orders Ship Via Standard Shipping with $14.99 Fees (About 14-28 Business Days).

• The remaining address doesn't provide service at this time.

Processing time and ship-out date may be delayed due to charge verifications, special requests, custom-made items, orders on hold for the color difference, and more.

Each order will have a tracking number sent to your e-mail and a signature proof of delivery may be required to receive your package. Please note that our standard shipments are for working business days only and do not include weekends or holidays. If you would like Saturday deliveries please email us. There may be additional charges for Saturday deliveries.

We are not responsible for any delays due to incomplete or incorrect addresses or any delays caused by our carrier. We are also not responsible for any delays due to weather (e.g., snow, tornadoes, road closures, etc.) or the Global Coronavirus COVID-19. We are not responsible for any delays due to customs since it is out of our control for international shipments.

Orders going out of the United States may be subject to brokerage fees, duties, and taxes. All brokerage fees, duties, and taxes are the responsibility of the buyer.

WHAT ORDERS QUALIFY FOR FREE SHIPPING?

All orders over $49 that are being shipped to an address within the continental US (excluding Alaska and Hawaii) will qualify for free shipping. International orders will not qualify for free shipping. Other restrictions may apply. Please click here for more information.

WILL I BE CHARGED CUSTOMS FEES?

You will be responsible for assuring that any products you order comply with state and federal government import regulations. Orders going out of the United States may be subject to brokerage fees, duties, and taxes. All brokerage fees, duties, and taxes are the responsibility of the buyer.

RETURN

We want you to be happy with your purchase. For some reason(s), you would like to return part/complete order. You may request a return within 30 days after receiving your orders. However, shipping fees paid for the order are not included in the refund, and shipping for returns is shouldered by the customer. Please opt for a carrier with tracking and signature confirmation to ensure the safety of the products. When the item is sent by mistake, damaged in transit, or otherwise defective, we will be responsible for the return cost. Click here to know more about our refund policy.

A few notes:

• Clearance items and customized items are non-returnable. Please check our FAQ for more information.
• Items that are purchased as a set or bundle have to be returned as a set/bundle to qualify for a full refund. The value of any missing items from the set/bundle will be deducted to the full value of the items for a refund.
• For returns with promotion codes or discounts, the refund amount will be adjusted accordingly to the discount given.

Please allow the returns department up to 7 business days upon receipt of items to process and inspect your return. Refunds for return can only be issued back to the original payment method used in the order. If the order is paid via store credit or gift cards, it will be refunded back to the original gift card.

CONTACT US

We look forward to speaking with you. For assistance and any unanswered questions, please contact our Client Services team at support@sastybale.com. Our Client Services are available 7*24.